In April 2005, the Accessibility for Ontarians with Disabilities Act was passed into law. The first of these standards, Customer Service, has been passed with a compliance deadline of January 1, 2012, for service providers.

In interpreting the Act for the purposes of this document, “customer service” is understood as how we interact with disabled individuals who come through our doors. It does not pertain to the physical accessibility of the property, which is addressed through the “built environment” standards yet to be released.  The Customer Service standards address how we provide our services to those who require them.

Every designated public sector organization and all other providers of goods or services in Ontario who have at least one employee in Ontario need to comply with the identified standards.  For the purposes of the Act, charities, non-profit organizations, and churches fall under the area of “other providers.”

While the Act applies only to those organizations within Ontario who have at least one employee, Kingdom Life Ministries in keeping in line with the spirit of the Act will provide training in the Customer Service Standard to all its volunteers.

At Kingdom Life Ministries, we strive to provide an atmosphere of respect.  We are committed to ensuring that everyone who enters through our doors feel welcomed.  Therefore, if you have a disability and require any special assistance please let us know and we will do our best to meet your needs